Privacy Policy

Introduction

Welcome to Metagraph Technologies Inc. ("Metagraph", "Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] (the "Site") and use our AI agent services (the "Services"). If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at privacy@metagraph.com.

By using the Site and Services, you agree to the collection and use of information in accordance with this policy. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Site and Services immediately.

Information We Collect

We collect information in the following ways:

• Information You Provide to Us: We collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our Services, request a demo, contact customer support, or otherwise communicate with us. This may include your name, email address, phone number, company name, job title, and the content of your communications.
• Information Processed by AI Agents: When you use our Services, our AI agents process information necessary to fulfill the requested tasks. For example, an appointment scheduling agent may process information about requested times, service types, customer names, and contact details provided by a connecting consumer agent. This information is processed according to predefined logic and your configurations. Metagraph typically acts as a processor for this data, handling it based on instructions embedded within the agent's function and our agreements with you. We may log metadata about agent interactions (e.g., timestamps, agent IDs, task type, success/failure status) for operational, security, and improvement purposes, but we aim to minimize storage of sensitive transactional content unless necessary for service provision or debugging.
• Automatically Collected Information: When you visit our Site, we automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access. We may use cookies and similar tracking technologies to collect this information.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Site and Services.
• To enable AI agents to perform requested tasks and communicate effectively.
• To improve, personalize, and expand our Site and Services.
• To understand and analyze how you use our Site and Services.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site and Services, and for marketing and promotional purposes (with your consent where required).
• To process your transactions (e.g., demo requests, service sign-ups).
• To find and prevent fraud and security issues.
• For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services for us or on our behalf, such as hosting, data analysis, customer service, and marketing assistance.
• For Agent Communication: Information necessary for task completion is exchanged between interacting AI agents (e.g., consumer agent and business agent) according to established protocols.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We implement administrative, technical, and physical security measures designed to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Information processed transiently by AI agents for task completion is generally not retained long-term by Metagraph unless required for logging, debugging, or service improvement as described above.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us using the details below.

Children's Privacy

Our Services are not intended for use by children under the age of 13 (or equivalent minimum age depending on jurisdiction), and we do not knowingly collect personal information from children under 13.

Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this notice, you may email us at privacy@metagraph.com or by post to:

Metagraph Technologies Inc.
Attn: Privacy Officer
123 Automation Ave
Innovation City, CA 94002
United States